Comprehensive check up, clean & fluoride ($277 promotion)
Each patient can use this promotional offer up to twice per calendar year. It applies only to standard preventive appointments.
Where clinically indicated, your dentist may recommend diagnostic radiographs (X-rays) to ensure an appropriate standard of care. The promotional fee does not include radiographs. If you need them, they cost extra.
“No gap” eligibility depends on your private health insurance rebate for this offer. The relevant services are a comprehensive examination, scale and clean, and fluoride treatment. If that rebate is at least $277, we waive any out-of-pocket expense.
If your private health insurance rebate is less than $277, you must pay the remaining balance. Pay that balance on the day of treatment, up to the promotional fee of $277.
We cannot refund or transfer any rebate above $277, or apply it as credit towards other services.
You cannot combine this promotion with any other offer, or redeem it for cash or substitution. To receive the promotional fee, tell the practice when booking that you wish to use the offer.
Private health insurance card holders
Present your valid private health insurance card at your appointment. We need it to process claims through HICAPS and apply any applicable preferred provider benefits.
If you do not present a valid private health insurance card at treatment, the full private fee applies. You must pay this fee for the services provided that day.
We will issue a detailed invoice. You may submit it directly to your health fund to claim any eligible rebate.
Once we charge the private fee, we cannot later apply the preferred provider fee schedule. We also cannot adjust the fee to the subsidized rates that participating health funds offer.
Child Dental Benefits Schedule
Medicare determines eligibility for the Child Dental Benefits Schedule (CDBS). Our team can help confirm your child’s eligibility. However, the parent or guardian must ensure eligibility before treatment.
Present a valid Medicare card at the appointment so we can process services under the CDBS. The parent or legal guardian must give informed financial consent before treatment starts. They must also sign the relevant bulk billing documents before treatment starts.
The CDBS gives eligible children access to essential dental services up to the Medicare benefit limit. If the proposed treatment exceeds the available CDBS balance, we discuss any costs that Medicare does not cover in advance. The parent or guardian must pay those costs.
We cannot exchange unused CDBS benefits for cash, refund them or transfer them. We provide treatment according to Medicare’s clinical requirements and eligibility criteria.
Clinic policies
Phone bookings and cancellations
We can’t give prices over the phone, because fees depend on an examination. Booking by phone needs a $50 deposit to hold your appointment. This comes off your treatment fee. If you cancel, it stays on your account as credit for a future visit. You forfeit it if you miss the appointment, or after three cancellations, regardless of how much notice you give.
Appointment deposit (90+ minute appointments)
Appointments of 90 minutes or longer need a deposit when you book. The deposit is 20% of the proposed treatment cost. This deposit secures the allocated clinical time. We apply it towards the total treatment cost on the appointment day.
Please give at least 48 hours’ notice to reschedule or cancel an extended appointment. If you give less than 48 hours’ notice, we reserve the right to refund no more than 50% of the deposit. Alternatively, we may retain the full deposit as credit towards future treatment at our clinic.
If you miss a scheduled appointment without prior notice (non-attendance), you may forfeit the deposit.
By confirming an appointment of 90 minutes or longer, you acknowledge and accept this deposit policy.
Zero tolerance to workplace disrespect and aggression
Our practice is committed to maintaining a safe, respectful, and professional environment for all patients and team members. We have zero tolerance for abusive, threatening or aggressive behavior. This includes verbal, physical or written conduct directed at staff or other patients.
If we deem behavior inappropriate, we reserve the right to refuse treatment, discontinue services or ask the patient to leave. In serious circumstances, we may take further action to ensure the safety and well-being of our team and patients.
We appreciate the cooperation of all patients in supporting a respectful clinical environment.
Outstanding balance
Pay for services at the end of each appointment, unless we have agreed to other arrangements beforehand.
Accounts that remain unpaid for more than 30 days may result in the postponement of cancellation of future appointments until the outstanding balance has been settled.
The practice reserves the right to take reasonable steps to recover overdue accounts where necessary.
If you have any questions, call (03) 9399 3399 or use our contact form for any enquiry. After hours, calls go to an answering machine.